What shipping methods are available?
You can choose between different shipping companies, with or without home delivery in Denmark and the price varies from 29 kr. to 35 kr. For customers in other EU contries we ship with GLS to a pick up point at a fixed price of €12. The choices are shown at check-out.
If you are in Copenhagen you can of course also pick up at the shop.
Do you ship internationally?
Yes! At the moment we ship to a number of EU countries. For orders outside of the EU please contact us for a quote.
How long will it take to get my package?
We do our best to ship all week days so for orders within Denmark the parcel will often arrive within 1-3 days and for most other countries within 7-14 days after ordering.
Certain books have a longer delivery time and this will be stated in the book description.
Payment
What payment methods are accepted?
Payment upon check out can be made with most credit cards. No fees are added by Fragment when paying with credit cards.
Is buying online safe?
Yes! The shopping cart is SSL (Secure Sockets Layer) protected, establishing a secure encrypted link between our website and your computer, keeping payment and credit card information that you enter, safe and private.
Orders & returns
How is the order packaged?
We know that receiving damaged books is the worst, so we do our best to wrap the books in bubblewrap etc. to make sure they make the trip to you just fine.
You can experience receiving the books in a pre-used box, as we like to recycle all the cardboard boxes we can.
How can I cancel or change my order?
If you change your mind after placing and paying an order please contact us as soon as possible and we can cancel it. Note that we ship orders daily, so if the order is already shipped you will have to retur the order instead.
Do I need an account to place an order?
No. You can check out without an account. However if you create an account it makes it easier the next time you return to buy books and it gives you a record of books purchased.
How do I track my order?
When your order is dispatched you will receive an e-mail with the order-tracking code.
How can I return an order?
If you change your mind you can return the book(s) and get a total refund minus the cost of the postage - provided the book(s) are in the same condition as when you received them.
You will have to pay the postage to return the book(s). Please contact Fragment before you return any books and remember to enclose an order number.